Operations answers for working Shopify merchants
Straight answers on shipping, taxes, fulfillment, and inventory for Shopify merchants.
- Shopify Abandoned Checkouts Explained: Recovery Emails, Timing, and What the List Actually Means
- Shopify Shipping Zones Explained: Rates, Regions, and the Settings That Cause Surprise Costs
- Shopify Gift Cards Explained: Balances, Expiry, and Breakage
- Shopify Taxes Explained: Nexus, Rates, and What the Platform Does Not File
- Shopify Partial Refunds Explained: Getting Some of Your Money Back
- Shopify Shipping Insurance Explained: What That Small Charge Actually Covers
- Shopify Preorders Explained: What Happens Between Paying and Shipping
- Wrong Item Shipped on Shopify: What To Do With a Delivery That Is Not Yours To Keep
- How does a gift receipt work when you buy from a Shopify store?
- What does a failed delivery attempt mean for your Shopify order?
- What does backorder mean when you buy from a Shopify store?
- How does pickup in store work on Shopify, and when is your order ready?
- How are digital downloads delivered on Shopify?
- What are Shopify order notes, and can the store see yours?
- How long do Shopify refunds take to show up?
- What does it mean when a Shopify order is archived?
- My order shipped in two packages. Is that normal on Shopify?
- Why does my Shopify order still say unfulfilled?
- A customer filed a chargeback on Shopify. What do I do now?
- A customer wants to change their shipping address after ordering. What now?
- A customer wants an exchange instead of a refund on Shopify. How does that work?
- A customer never got their Shopify order confirmation email. What should you do?
- How do customers check a Shopify gift card balance, and what can merchants see?
- Shopify flagged an order as high risk. What should you do before fulfilling it?
- How do I add a tracking number to a Shopify order after it ships?
- How does store credit work on Shopify, and when should a store offer it?
- A customer asks to cancel an order before it ships. Can you do that?
- A customer wants to keep the order but get some money back. How do partial refunds work?
- A customer wants a refund to a different card or account. Can you do that?
- A customer placed the same order twice by accident. What should you do?
- A customer says their package shows delivered but never arrived. What do you do?
- How long can a customer edit a Shopify order after checkout?
- A customer wants to change items after placing the order. What do you do?
- A customer says their return label expired. What do you do?